Pre-Order Policy

 Please review all the following before placing your order.

-ALL pre-orders are FINAL.  Any cancellation will result in 20% fee.

-The order won't be shipped until ALL items in the order are in stock.

-ALL Pre-order delivery/release dates are estimated by manufactures and are subject to change.  DO NOT place a pre-order if you're not willing to wait and accept potential delays.

 

Q: Why should I preorder an item?  By placing a preorder with Lugo Collectibles, you will have first priority from our shipment. You are essentially guaranteed the item you pre-ordered as long as the manufacture doesn't cancel the release.

*A pre-order does NOT mean you will receive the item prior to its official release date.  The order will be shipped to you as soon as we receive the stock.

Q: Do you require prepayment for a preorder item?  Yes, all pre-orders are charged immediately. This will lock your order in and you will have top priority.

Q: What will happen to my order of both instock and preorder items or preorder items with different release dates?  Orders do not ship until ALL items are in stock.  Consider to separate your orders if you want your item/s sooner.

Q: Are the availability dates accurate?  These are just estimate dates given to us by the manufacturers.  There may be delays due to production, transit or clearing customs.

Q: Why is an estimated delivery date different than the ETA indicated in the pre-order item description?  Shopify recently added an estimated delivery date to your order confirmation email.  This option is only valid for in-stock items and has no consideration for any pre-orders.  Please refer to the ETA mentioned in the pre-order items' description for your estimated delivery.

Q: What if I want to cancel a preorder from your site?  Any cancellation of pre-ordered item will result in a 20% fee.  Please do not order until you are 100% sure you want to reserve item and understand of the potential delay.

Q: How long will it take you to ship out my preorder once it’s received in your warehouse?  Most preorders are shipped immediately as soon as we receive. We typically take about 2-3 business days for handling.

 

Note: By placing a preorder with Lugo Collectibles, you understood and agreed to all of our terms and conditions above.